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The Roads and Transport Authority (RTA) in Dubai will be open for an extra hour a day thanks to a new set of working regulations that go into effect tomorrow.

Mattar al Tayer, the chairman of the board and executive director of the RTA, said all employees would be allowed to work staggered hours, starting at three different times in the morning and leaving at three different times in the afternoon. This will improve the efficiency of the authority by boosting morale and minimising time pressures, he said.

"This initiative contributes to solving some problems and difficulties suffered by individuals, whether within or outside the RTA," he said.

He added it would solve traffic congestion problems in the area, which are exacerbated by the large number of schools in the district.

By staggering starting times between 7am and 8am the authority was able to extend its closing time from 2pm to 3pm.

Kawther Kazim, the director of human resources at the RTA, said the move would increase productivity and improve job satisfaction.

Taxi fares in Dubai will increase by 11 fils per kilometer, the RTA announced yesterday.

Eisa Abdul Rahman Al Dosari, the CEO of Public Transport, announced that the increase in the taxi-meter tariff will be effective starting January 21, 2011.

Al Dosari further noted that the step was, “not intended to generate an additional profit for RTA nor the five franchise companies operating in Dubai, but rather comes in as an effort to offset the rising fuel prices, which are soaring remarkably from time to time.”

The current taxi tariff is 1.6/km, which will shoot up to AED 1.71 per kilometre. However, Al Dosari clarified that the increase, “does not apply to meter starting tariff."

Al Dosari also noted that the taxi franchises in Dubai have been complaining that the high fuel prices do not match the current tariff in place. Hence, he explained, the RTA opted for this, “marginal increase,” which, “all community segments can afford in an effort to make the franchise companies operate without stoppage.

The Roads and Transport Authority (RTA) has announced the working hours for delivering diverse services during the holy month of Ramadan covering customer service centers, car parking facilities, public buses, Dubai Metro, marine transit means, driving institutes, and vehicles testing and registration centers.

"Modifying the service delivery timing aims to uplift the quality of various services offered by RTA agencies to the public in keeping with the daily routines during the holy month; which vary from the working days observed during the rest of the year," said Dr. Aysha Al Busmait, Director of RTA Marketing and Corporate Communication.

Expect the Customers Service Centers to deliver services at different times from Sunday to Thursday. Customer service centers at Umm Al Ramoul, Al Barsha, Deira and Karama will work from 09:00 am to 02:00 pm, Al Tawar and Al Manara Centers will work from 09:00 am to 06:00 pm, and Al Awir Center will have two working sessions: from 09:00 am to 02:00 pm and from 08:30 pm to 11:30 pm.

  NOT INCLUDING the parking lots of the Fish Market, Dubai Media City and Dubai Internet City, the paid parking zones in Dubai Emirate will be initiating levying fees on Saturday to Thursday from 08:00 am to 01:00 pm and from 07:00 pm to 12:00 (midnight). Fish Market paid parking timing will be from 08:00 am to 01:00 pm and from 07:00 pm to 12:00 pm throughout all week days. Collection of the parking fees in the Dubai Internet City and Dubai Media City will be beginning from Saturday to Thursday from 08:00 am to 05:00 pm.

Service times of public buses (Dubai Bus) will be running throughout the week, with public transport stations, including the main stations such as Gold Souk, Al Ghubaiba 1 and 2, and subsidiary stations, such as Al Qusais, Satwa and Al Qouz will be from 06:00 am to 12:00 am (midnight). Jebel Ali Station will open from 10:00 am to 10:00 pm and the timing of stations offering feeder bus service to the metro stations such as Al Rashidiya, Mall of the Emirates, Ibn Battuta and Burj Khalifa will be from 07.00 am up to 01.00 am, while Abu Hail and Etisalat Stations will be operational from 10:00 am to 10:00 pm.

Intercity bus actions, including main stations such as Al Ghubaiba, will be working throughout the week. The external stations (Meydan, Sabkha, and Ittihad) will be operational from 06.00 am up to 10:00 pm, City Center and Karama Stations will open from 06:00 am to 10:00 pm whereas the metro stations feeder buses in Sharjah and Bur Dubai will operate 24 hours, meanwhile Deira and Abu Dhabi Stations will open from 06:00 am to the midnight. Hatta Station will open from 05:30 am to 09:30 pm, while Fujairah and Ajman Stations will work from 06:00 am up to 10:00 pm.

The latest time frame structure for all metro stations will be from 05:50 am up to 12:00 (midnight) from Saturday to Wednesday, from 05:50 am up to 01:00 am on Thursday, and from 01:00 pm to 01:00 am on Friday.

Marine transportation will be as follows: Water Bus from 08:00 am to 12:00 am (midnight), Water Taxi from 10:00 am to 12:00 am (midnight), and Ferry Dubai from 11:00 am to 10:00 pm on all week days.

The working hours of vehicle testing and registration centers during Ramadan from Saturday to Thursday will be from 08:00 am up to 03:00 pm, and from 09:00 pm to 12:00 am (midnight) at all service-providers namely; Wasil, ENOC, Tasjeel, Tamam, Mumayaz, and Shamil Testing Centers.

  Expect drivers testing operations to be throughout the week from 08:00 am up to 08:00 pm. Belhassa Centers (Nad Al Hamar, Al Qouze and Al Jadaf) will be working from 08:00 am to 08:00 pm, Belhasa Jebel Ali Center will work from 07:00 am up to 04:00 pm, and Emirates Institute will work from 09:30 am to 03:30 pm whereas Dubai and Al Ahli Centers will work from 08:30 am to 05:00 pm and Galadari Center from 08:00 am to 05:00 pm.

These particular  changes are made as part of a strategic effort aimed at giving effective services to all spectrums of the community as well the intended  international standards applicable in this regard in a way that meets customer needs of these services during the holy month of our Ramadan.

New Bus Rules outlined for riders convenience and safety with an invested interest in the people of Dubai.

RTA responsibilities also include:

Buses

Public Buses

Taxis

Marine Transport

Rail Project

Inter-City Transport

Roads & Parking

Traffic Safety

Roads Beautification

Roads Engineerin

Registration & Licensing

Dubai Bus Complaints & Lost Items

Commercial Ads on the Right of Way

If you have had a bad experience on your trip or you wish to make a complaint, you can get in touch with the Dubai Road & Transport Authority and visit their Customer service section here.

If you feel your complaint would be handled better by telephone, you can contact them direct on at:

+971 800 90 90

It goes without saying that you should always remember to check that you have all of your belongings at the end of each journey, however, if you do happen to accidentally leave something on the bus, the driver will hand the item to the Police if it is not claimed before hand.

The RTA customer service team are available 24 hours a day for your service.

Do’s & Don’ts on Dubai Buses

Important information and instructions for people using Dubai public buses:

• While waiting at the bus stop, stay clear of the bus stopping area. Please signal the bus to stop.

• Stay away from the bus doors until the driver opens them to allow you to board the bus.

• Board the bus through the front door and alight from the rear. Ladies and children may alight from the front door.

• In you have a bus pass you must present it for scrutiny by the driver. Smartcards shall be passed over the ticket machine and tickets obtained. Passengers without tickets are liable for prosecution.

• Present your Smart Card for inspection by the representatives of Public Transport.

• Three rows of seats in the front of the bus are reserved for lady passengers.

• Do not engage the bus driver in conversation or arguments.

• Do not eat, drink or smoke in the bus.

• Do not throw any litter or spit through the bus windows.

• Do not vandalise the interior of the bus.

• Bulky luggage or hazardous materials and animals are not allowed inside the bus.

• Do not play or operate any musical instrument or sound reproducing equipment to the annoyance of co-passengers or the bus driver.

• Do not place your luggage in the gangway.

• Do not make announcements or distribute any leaflets, brochures, books, products or gifts as part of a commercial, political or religious campaign.

• Do not beg or solicit any favours while on the bus.

• If you wish to alight at an authorized bus stop, press the stop bells.

• Do not attempt to leave the bus until the bus comes to a complete halt.

• Do not use the emergency door unless permitted or instructed to do so by the bus driver.

 Dubai is one of the fastest growing cities in today's world.  The provision of high quality infrastructure facilities is absolutely imperative. Providing an advanced transport network for the people of Dubai has been high on the government’s agenda, which is evident from its initiatives to enhance the public transport facilities and improve roads across the emirate to make travel safer and smoother.
 

RTA to launch Dubai travel pass for visitors

Package for visitors to Dubai to include Nol credit and travel details

• By Ashfaq Ahmed, Chief Reporter
• Published: 00:00 December 14, 2010
• 
• Reader comments (3)

• The Roads and Transport Authority (RTA) on Monday announced that the Dubai Travel Pass named Terhaal will be launched soon in partnership with Dnata.
• Image Credit: ZARINA FERNANDEZ/Gulf News